Returns

We are happy to facilitate a return for a store credit or exchange. First email us at hello@polychromefootwear.com to get the process started and to receive a return label. We will be able to accept returns that are unworn and in new condition within 14 days of delivery. Once we receive the shoes, we will be able to give you a store credit to use for your next order. Polychrome Footwear will not cover the cost to return footwear, apparel or accessories back to us, unless there is a defect with the product upon arrival or you have received a product other than which you ordered.

Refunds
We currently do not offer refunds. Your shoes are made to order, and we do not carry inventory. We want to craft a great fitting shoe for you, so we are happy to exchange for alternate sizes until we find a fit that you feel great in! We’re committed to making you a great fitting shoe, and we’ll be delighted if you commit to purchasing from us and supporting shoemakers in the USA.

Exchanges
Items returned within 14 days of receipt in an unworn condition are exchangeable for a different size or color.